Frequently Asked Questions

Question 1

Who do I contact if I have questions?

Accepted Answer

To call the store use (530)-255-8875. Our text hotline number is (530)-380-5180. You can email us at rrellc@enlighten.llc. We get calls all day so if you do not get through on the store number leave a message or try contacting us via text or email.

Question 2

How do I track my delivery?

Accepted Answer

All orders placed before noon will be delivered same day. Any order placed after noon will be delivered the following day. All delivery cut-off times can be found at the following link: https://www.sundialcollective.com/delivery-info.

Question 3

What are reward points?

Accepted Answer

Sundial Collective gives 3% back on every purchase. For example if $100 is spent $3 will be earned in points. These points can be used on any purchase. They are as good as money.

Question 4

Can my points be used for delivery?

Accepted Answer

Yes, please contact the store to use your points before the delivery has left the store or add request in order notes.

Question 5

How are promos added to my online or delivery order?

Accepted Answer

All promos will be added to your order by fulfillment in the store. For example if there is a deal for by one 1/8 get a pre-roll for a dollar; the pre-roll promo will be added automatically to your order. You will not be able to pick the strain type, the promo is pre-determined and will be added automatically. While Supplies Last.

Question 6

When is the Butte County (Chico) delivery cut-off time?

Accepted Answer

All orders placed before noon will be delivered same day. Any order placed after noon will be delivered the following day. All delivery cut-off times can be found at the following link: https://www.sundialcollective.com/delivery-info.

Question 7

What is the delivery schedule?

Accepted Answer

Delivery info can be found by following this link https://www.sundialcollective.com/delivery-info. All delivery cut-off times and fees are found at the above link.

Question 8

How do I use my reward points?

Accepted Answer

Reward points can be used in the store, for an online order or for delivery. If you are using points for an online order they will be credited when you pick up your order in the store. If you are using your points for delivery, please request them in the note section when placing your online order.

Question 9

Will my delivery be delivered after the store is closed?

Accepted Answer

As long as you place your order before the cut-off time in your area the order will be delivered same day. To see the cut-off time in your area follows this link: https://www.sundialcollective.com/delivery-info.

Frequently Asked Questions

Frequently Asked Questions

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